Frequently Asked Questions
Everything you need to know about our artisanal collections and services.
What makes Casey Casey garments unique?
Our pieces are defined by a unique 'vécue' or lived-in look, achieved through specialized washing and dyeing techniques. Each garment is handcrafted in France using high-quality, durable fabrics that are designed to age beautifully over time.
How should I care for my Casey Casey items?
Most of our cotton and linen items are pre-washed and can be machine washed on a gentle cycle. However, we recommend checking the specific care label on each garment, as some delicate wools and silks may require dry cleaning to maintain their texture.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Shipping costs and delivery times vary by destination, and any applicable customs duties or import taxes are the responsibility of the customer upon delivery.
Can I return or exchange an item?
Yes, we accept returns within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I determine my correct size?
Casey Casey garments often feature an intentional oversized or relaxed fit. We provide detailed measurements for each piece on the product page. If you are between sizes, we recommend sizing down for a more tailored fit or choosing your usual size for the intended silhouette.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure and seamless checkout experience.